Refund Policy
Last updated: September 2026. This policy covers prepaid credits bought on LangBrainsAI and forms part of our Terms of Service.
Draft pending legal review. This policy reflects what the system actually enforces today, but it has not been reviewed by a qualified lawyer. Settle it before relying on it.
The rule, in one line
A credit purchase is refundable in full if no API requests have been made on your account. Once any request has been made, it is non-refundable.
This applies in the same way whether you bought a plan or added API credit: both are credit purchases on the same account.
Why the rule is drawn there
Credits are prepaid money on your account, and using the API consumes the thing you bought. Before the first request, nothing has been delivered and a refund costs you nothing. After it, the service has been provided and the underlying model compute has already been spent.
The test is deliberately about your account, not about the specific credit being refunded. Once credit lands it is fungible — there is no honest way to say which rupees a particular request consumed — so the account is the only meaningful unit. This means a single request paid for by the free monthly allowance rather than by the credit you are asking us to refund still makes the purchase non-refundable.
What is refundable
| Situation | Outcome |
|---|---|
| Credits bought, no API requests made | Refundable in full |
| Credits bought, any request made | Not refundable |
| Payment taken but credits never appeared | Refundable, or we credit the account — tell us and we will fix it |
| Duplicate or accidental payment | Refundable |
| Unused credit after we withdraw the service | Refundable — see clause 10 of the Terms |
| Free monthly allowance | No payment was made, so nothing to refund |
How to request a refund
Email support@langbrains.in from the address on the account, with the approximate date of purchase and the amount. There is no self-service refund button: refunds are reviewed by a person, which is also what keeps the eligibility rule applied consistently.
How long it takes
We aim to decide within 5 working days of your request. Once approved, the refund is issued through Razorpay to the original payment method. Razorpay and your bank then take a further 5 to 10 working days to post it, which is outside our control.
What happens to the credits
Refunding a purchase removes the corresponding credit from your account. Any remaining purchased credit is unaffected, and the free monthly allowance continues as normal.
Cancellation
Credits are a one-off purchase, not a subscription, so there is nothing to cancel and nothing is charged again automatically. If you no longer want the service, simply stop using it and ask us to delete your account.
Chargebacks
Please contact us before raising a chargeback with your bank. A chargeback takes far longer to resolve than a refund request, and we can normally settle the matter directly. Accounts with an unresolved chargeback may be suspended while it is investigated.
Your statutory rights
This policy does not limit any right you have under the Consumer Protection Act, 2019 or any other law that cannot be contracted out of. Where this policy conflicts with such a right, that right prevails.
Contact
Refund questions: support@langbrains.in. See also our Terms of Service and Privacy Policy.